Frequently asked questions

Do you have a question?

To help you decide and make a serene choice, consult our answers to frequently asked questions about reserving your accommodation, the conditions of sale, guarantees, insurance possibilities and the various services provided.

Reservation

Do you have any questions about booking and payment?

Reservation

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Arrivals & departures

How do I get to the hotel? At what time should we arrive to check in and at what time should we check out?

Arrivals & Departures

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on site

. Accessibility to people with reduced mobility, WIFI ? Linen and sheets provided ? Kitchen equipment ? Bicycle room ? & other practical aspects

on site

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Insurance

Do you have cancellation insurance? What risks are covered? How much does it cost?

Insurance

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Pool & Spa

What are the terms of access to the Spa & Sauna? How many people can go there? What are the hours and rules to respect?

Pool & Spa

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emergencies

What about medical emergencies? In case of serious illness or life-threatening emergency?

Emergencies

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